Help zone

Terms & Conditions

Warranty and Return Policies INSPECT YOUR SHIPMENT UPON ARRIVAL... 30-day money back guarantee! We at gasoutdoorpatioheaters.com hope every product you purchase meets or exceeds your expectations. We fully understand that it is not always possible, and we will accept all unused equipment in the original box for a full refund, other than shipping, with the following conditions: ?   Offer is valid for 30 days after delivery ?   You must inspect your shipments upon arrival and if any item is damaged ?   You have 30 days to make a claim with shipper. This is YOUR responsibility. ?   Please inspect heating elements on electric heaters. ?   Customer must call us to request a return. ?   All returns must be in like new condition and in the box they where shipped in for you to not be charged for damage. WARRANTY POLICY gasoutdoorpatioheaters.com is an authorized dealer and distributor for most of our on-line products, and we will gladly assist you with any warranty claims. We are not the manufacturer and are restricted to those policies set forth by the manufacturer of the product. Most warranties do not cover normal wear and tear, improper use, abuse, neglect, lack of preventative maintenance, improper installation, or other user-induced problems. All of are products are factory tested prior to shipping. We will warranty, replace, or repair all products as per manufacturer's warranty policy. We are customer service professionals and are happy to assist you with trouble-shooting performance and operating problems. In most cases, we are able to diagnose installation or connection-related issues by telephone, saving you needless expenses and delays.